Digitized Honors Theses (2002-2017)

Date of Award

5-2017

Document Type

Undergraduate Thesis

Faculty Mentor

Bill Gillis, Ph.D.

Advisor(s)

Treena Finney, Ph.D., Marjorie Icenogle, Ph.D.

Abstract

The purpose of this research is to gain an understanding of how different forms of restaurant businesses implement human resource policies and the effectiveness of the policies when compared to those of other business structures (i.e. franchise, corporate-style, and family businesses). A franchisee business owner can be passive or active and is generally considered to be limited in family involvement. Franchisees instead follow the rules of the franchisor. Family business owners actively involve family members in the business operations of the firm. These business owners interact with most of the employees on a weekly basis, if not more frequently. The most hands-off style of business ownership is corporate. These are professionally run businesses with an employee manager.

I used multiple case study research methods to determine the influence of human resource policies on each party and the effectiveness of the structures created by the acting human resource department. As a control method, this study solely focused on businesses within the restaurant industry in Mobile, Al. The formality of structures was evaluated and participating restaurants were placed into a business structure framework. Results of this study showed a possible indirect relationship between employee satisfaction and structure through a third factor, employee perception of fairness.

Comments

© 2017 Emma Fairbanks ALL RIGHTS RESERVED

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